Policies

  • Critical Information Summary - Talk&Text plan

    This Summary contains all the information you need about what is included in your purchase of the BigPurplePhone Talk&Text plan.

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  • Critical Information Summary - SilverFox plan

    This Summary contains all the information you need about what is included in your purchase of the BigPurplePhone SilverFox plan.

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  • Privacy Policy

    This Privacy Policy describes how bigpurplephone.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

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  • Terms of Service

    This website is operated by bigpurplephone. Bigpurplephone offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

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  • Refund Policy

    We offer a full refund for change of mind within 7 days of purchase so long as the phone is unused and unopened, packaging in original condition.

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  • Fair Use Policy

    This policy aims to ensure BigPurplePhone is able to provide a quality service to all of our customers, and no customers are disadvantaged by the behaviour of others.

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  • Complaints Handling Process

    This policy outlines how we will deal with any complaints. It is our goal to to keep our customers satisfied, which means as few complaints as possible, and that any complaints that do arise are dealt with openly, fairly and promptly.

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  • Shipping and Delivery

    Most orders ship the next business day after the order has been paid.