Policies
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Critical Information Summary - Talk&Text plan
Read MoreThis Summary contains all the information you need about what is included in your purchase of the BigPurplePhone Talk&Text plan.
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Critical Information Summary - SilverFox plan
Read MoreThis Summary contains all the information you need about what is included in your purchase of the BigPurplePhone SilverFox plan.
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Privacy Policy
Read MoreThis Privacy Policy describes how bigpurplephone.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
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Terms of Service
Read MoreThis website is operated by bigpurplephone. Bigpurplephone offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
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Refund Policy
Read MoreWe offer a full refund for change of mind within 7 days of purchase so long as the phone is unused and unopened, packaging in original condition.
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Fair Use Policy
Read MoreThis policy aims to ensure BigPurplePhone is able to provide a quality service to all of our customers, and no customers are disadvantaged by the behaviour of others.
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Complaints Handling Process
Read MoreThis policy outlines how we will deal with any complaints. It is our goal to to keep our customers satisfied, which means as few complaints as possible, and that any complaints that do arise are dealt with openly, fairly and promptly.
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Shipping and Delivery
Most orders ship the next business day after the order has been paid.